Refund policy
Last Updated: June 2026
At Beauti Bay, customer satisfaction is important to us.
Return Eligibility
Due to hygiene and safety reasons, opened, used, tested, or damaged beauty products cannot be returned.
Returns or replacements are only accepted if:
- You received the wrong item
- The item arrived damaged
- The item is defective upon arrival
- Your order was incomplete
Issues must be reported within 48 hours of delivery.
How to Request a Return
Please email beautybay456@gmail.com with:
- Order number
- Photos of the product
- Photos of the packaging (if applicable)
- Description of the issue
Our team will review your request within 1–3 business days.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Refund processing times vary depending on your bank or payment provider.
Non-Refundable Items
The following items cannot be returned:
- Opened products
- Used products
- Clearance items
- Gift cards
- Products damaged through misuse
Order Cancellation
Orders may be canceled before shipment.
Once an order has been shipped, cancellation requests cannot be guaranteed.
Contact
Email: beautybay456@gmail.com